You don't need to take the cylinder out to get started
- Measure the thickness of the door at the cylinder, and how far the cylinder sticks out on each side of the door.
- Note which side is the outside of the door. If the cylinder has a thumbturn (the small knob), that side is on the inside.
- If the cylinder sits behind a metal guard or shield on the outside, say so. It changes the size and how far the new one needs to stick out.
- Not sure? Send a photo of both sides of the cylinder and the edge of the door on WhatsApp with a ruler in the shot. That's usually enough to match the size.